Return Policy

Since every item at Dezign Lab is custom-made — embroidered, printed, or cut-and-sewn to your artwork and specifications — we handle returns a little differently than a standard clothing store. Please review the details below before placing your order.

Custom Orders

Because custom orders are produced specifically for you (your logo, your placement, your colorway), we cannot accept returns or exchanges on custom-embroidered, printed, or cut-and-sew items once production has started, except in the case of a defect or production error on our part.

Defects or Errors

If your order arrives damaged, defective, or doesn't match the approved mock-up/design, please contact us within 7 days of delivery with photos of the issue. We'll review it and offer a free reprint, repair, or replacement at no extra cost.

Blank / Non-Customized Items

For unbranded, blank items purchased without customization, we accept returns within 14 days of delivery, provided the item is unused, unwashed, and in its original condition with tags attached.

How to Request a Return

To start a return or report an issue, reach out through our Contact page with your order number and details. Our team will guide you through the next steps.

Refunds

Approved refunds are processed back to your original payment method within 5–7 business days after we receive and inspect the returned item (for eligible blank items).

Cancellations

Orders can be cancelled or modified free of charge before production begins. Once your design is approved and production has started, cancellations may not be possible due to the custom nature of the work.